Last Updated: [28-09-2026]

At Vendra, we aim to provide a smooth and reliable delivery experience for every customer. This Shipping Policy explains how orders placed through www.vendra.buzz are processed and delivered.

1. Order Processing

Orders are generally processed within 1–3 business days after successful payment confirmation.

Orders placed on Sundays, public holidays, or during major sale periods may require additional processing time.

Once your order has been shipped, you may receive shipping and tracking information through the contact details provided during checkout.

2. Delivery Time

Orders are generally delivered within 3–7 business days after dispatch.

Delivery times may vary depending on your location, courier service, weather conditions, public holidays, transportation delays, or other circumstances beyond our reasonable control.

Remote and difficult-to-service locations may require additional delivery time.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

Vendra may offer free shipping on selected products, orders above a specified value, or during promotional periods.

Shipping charges and offers may be changed at any time.

4. Shipping Locations

Vendra currently ships orders to eligible and serviceable locations within India.

We may be unable to deliver to certain locations where courier services are unavailable.

5. Courier Partners

Orders may be delivered through third-party courier and logistics partners selected by Vendra.

The courier partner may vary depending on your delivery location, availability, package size, and other logistical factors.

6. Order Tracking

Where tracking is available, you may receive a tracking number or tracking link after your order has been dispatched.

Tracking information may take some time to become active after the shipment is handed over to the courier.

7. Delivery Attempts

The courier partner may make multiple attempts to deliver your order.

Please ensure that the delivery address and contact number provided at checkout are correct and accessible.

If the recipient is unavailable, the courier may attempt delivery again according to its procedures.

8. Incorrect Address or Contact Information

Customers are responsible for providing accurate and complete delivery information.

Vendra is not responsible for delays, failed deliveries, or returned shipments caused by an incorrect or incomplete address, incorrect phone number, or other incorrect information provided by the customer.

Additional shipping charges may apply if re-delivery is required.

9. Delayed Deliveries

Although we aim to deliver orders within the estimated timeframe, delays can occur due to circumstances outside our control, including:

- Courier delays

- Severe weather

- Natural disasters

- Public holidays

- Transportation disruptions

- Government restrictions

- High order volumes

- Incorrect delivery information

- Other unforeseen circumstances

We will make reasonable efforts to assist customers with delayed shipments.

10. Damaged Packages

If your package appears significantly damaged or tampered with when delivered, please take photographs or videos of the package and contact us as soon as possible.

If the product itself is damaged or defective, please refer to our Return & Refund Policy.

Remember that damaged-product return or replacement requests must be reported within 7 days of delivery.

11. Lost or Missing Orders

If your order is marked as delivered but you have not received it, please contact us at vendraofficial07@gmail.com as soon as possible.

We may contact the relevant courier partner to investigate the shipment.

Resolution of lost or missing shipments may depend on the courier investigation and applicable circumstances.

12. Order Cancellation

If you wish to cancel an order, contact us as soon as possible at:

Email: vendraofficial07@gmail.com

Cancellation may only be possible if the order has not already been processed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

13. Cash on Delivery

If Cash on Delivery (COD) is available on your order, its availability may depend on your location, order value, product eligibility, and courier serviceability.

Vendra may restrict or discontinue COD for certain orders or locations.

14. Sales and Holiday Periods

During major sales, festivals, holidays, product launches, or other promotional periods, order processing and delivery may take longer than normal due to increased order volumes.

We appreciate your patience during such periods.

15. Contact Us

For questions regarding shipping or your order, please contact us:

Store Name: Vendra

Website: www.vendra.buzz

Email: vendraofficial07@gmail.com

Please include your order number when contacting us about a specific order.