Privacy policy
Last Updated: [28-09-2026]
At [Vendra], we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from [www.vendra.buzz].
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you visit our website, create an account, place an order, or contact us, we may collect certain information, including:
Personal Information
- Full name
- Billing and shipping address
- Mobile/telephone number
- Email address
- Account login information
- Order and purchase history
Payment Information
Payments may be processed through third-party payment providers. We generally do not store your complete credit/debit card, UPI, or banking credentials on our servers.
Device and Website Information
We may automatically collect certain information such as:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Website usage information
- Date and time of website visits
2. How We Use Your Information
We may use the information we collect to:
- Process and deliver your orders
- Confirm and communicate about your purchases
- Provide customer support
- Process payments and refunds
- Manage your account
- Send order updates and service-related communications
- Improve our website, products, and services
- Prevent fraud, unauthorized transactions, and misuse
- Comply with applicable laws and legal requirements
- Send promotional or marketing communications where permitted and, where required, with your consent
3. Sharing of Your Information
We may share necessary information with trusted third-party service providers that help us operate our business, including:
- Payment gateways
- Shipping and courier companies
- Website hosting providers
- Technology and analytics providers
- Customer support services
- Marketing service providers
These parties may receive only the information reasonably necessary to provide their services.
We may also disclose information when required by law, legal process, government authority, or to protect our legal rights and the safety of our customers and business.
We do not sell your personal information to third parties.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve your browsing experience.
Cookies may help us:
- Keep products in your shopping cart
- Remember your preferences
- Understand how visitors use our website
- Improve website performance
- Provide relevant marketing where applicable
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
5. Marketing Communications
If you have provided your contact information and applicable consent has been obtained, we may send you promotional communications about products, offers, discounts, or other updates.
You may unsubscribe from promotional emails or other marketing communications at any time by using the unsubscribe option or contacting us.
Transactional messages, such as order confirmations, shipping updates, and important account notifications, may still be sent when necessary to complete your order or provide our services.
6. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, misuse, or destruction.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business and transaction records, resolving disputes, preventing fraud, and complying with applicable legal and regulatory requirements.
When information is no longer required, we may securely delete or anonymize it, subject to applicable laws.
8. Third-Party Websites and Services
Our website may contain links to third-party websites, payment services, social media platforms, or other services.
We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing their respective privacy policies before providing them with your personal information.
9. Children's Privacy
Our website is not intended to knowingly collect personal information from children without appropriate authorization from a parent or legal guardian.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can take appropriate steps.
10. Your Privacy Rights
Subject to applicable law, you may have rights regarding your personal information, including the ability to:
- Request access to certain personal information we hold about you
- Request correction of inaccurate information
- Request deletion of information where legally permitted
- Withdraw consent where processing is based on consent
- Opt out of promotional communications
To make a privacy-related request, please contact us using the details provided below.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or applicable laws.