Refund policy

Last Updated: [28-09-2026]

At Vendra, we are committed to providing quality clothing products to our customers. Please read this Return & Refund Policy carefully before placing an order on www.vendra.buzz.

1. Return Eligibility

Returns are accepted only if the product received is damaged or defective.

A return or replacement request must be submitted within 7 days of delivery.

Products that are not damaged or defective are not eligible for return or replacement.

2. Damaged or Defective Products

If you receive a product that is damaged or defective, please contact us within 7 days of receiving the order.

To help us process your request, you may be required to provide:

Your order number
Your name and contact details
Clear photographs of the damaged or defective product
Clear photographs of the packaging, where applicable
A description of the issue

We may review the information provided before approving a return or replacement.

3. Replacement

If your return request is approved, Vendra may provide a replacement for the damaged or defective product, subject to product availability.

The replacement product will generally be the same product and, where applicable, the same size and variant originally ordered.

If the same product is unavailable, we may offer an alternative resolution, which may include a refund, subject to the circumstances and applicable terms.

4. Return Conditions

For a return to be eligible:

The product must have been received damaged or defective.
The issue must be reported within 7 days of delivery.
The product should be in the condition in which it was received, except for the damage or defect being reported.
Tags, packaging, accessories, and other items supplied with the product should be retained where reasonably possible.
Proof of purchase or the original order number may be required.

5. Non-Returnable Situations

Returns or replacements will generally not be accepted for:

Change of mind
Incorrect size selected by the customer
Colour preference or minor colour variation
Products that are not damaged or defective
Products damaged after delivery due to misuse, improper handling, washing, alteration, or normal wear and tear
Requests submitted after 7 days from delivery
Products purchased from sources other than www.vendra.buzz

6. Refunds

Refunds are available only where a refund is approved by Vendra under this policy.

If a refund is approved, the refund will generally be processed to the original payment method used for the order, subject to the payment provider's processing time.

The time taken for the refund to appear in your account may vary depending on your bank, card issuer, payment gateway, or other payment service provider.

7. Return Shipping

If the product is confirmed to be damaged or defective and the return is approved, Vendra may arrange or reimburse reasonable return shipping costs, depending on the circumstances.

Customers should not send products back without first contacting Vendra and receiving return instructions.

8. How to Request a Return or Replacement

To request a return or replacement for a damaged or defective product, contact us within 7 days of delivery.

Please provide your order number and photographs/videos showing the issue.

Email: vendraofficial07@gmail.com

Our support team will review your request and provide further instructions if the request is eligible.

9. Inspection and Approval

All return and replacement requests are subject to review.

We reserve the right to inspect the returned product or request additional information, photographs, or videos before approving a replacement or refund.

A request may be rejected if the product does not meet the eligibility requirements described in this policy.